Question 1

WILL THE SEAFOOD ARRIVE FROZEN?

Accepted Answer

Yes, all seafood arrives Individually Quick Frozen (IQF) and are kept so via dry ice which keeps your seafood at its optimum temperature during transit. Once the fish arrives put it in the freezer.

Question 2

ARE YOUR FISH FILLETS, PRAWNS & OTHER SEAFOOD INDIVIDUALLY PACKED?

Accepted Answer

Yes, all our seafood is individually quick frozen and packed within 4 hours on the day of catch. Simply put your seafood will not arrive stuck together and you can just take one portion at a time.

Question 3

IS YOUR FISH SUSTAINABLY CAUGHT?

Accepted Answer

Yes, we do our utmost to morally do what is correct for our customers to maintain social justice. For these reasons we do not sell certain kinds of fish such as, bluefin tuna, shark & other possible endangered fish for the purpose of sustainability. And, we do not source our freshly frozen fish from trawlers as they have a reputation for damaging the seabed and local species.

Question 4

WHAT ARE THE BENEFITS OF BUYING ONLINE WITH YOU?

Accepted Answer

1. You do not have to become a member, simply go online and shop.
2. Our seafood is guaranteed for its quality, or your money back.
3. We do not charge delivery for orders under £50.
4. We send online loyalty vouchers/discounts every couple of months.
5. We are customer focused so you will always get a fast and friendly service.

Question 5

WHAT DO YOU DO THATS DIFFERENT FROM THE SUPERMARKETS?

Accepted Answer

We only provide fish & seafood that has been IQF (Individually Quick Frozen) within 4 hours of catch and that is free of antibiotics and free of GMO (Genetically Modified Organisms).  All this guarantees quality fish & seafood that gives you that bought at the quayside experience when eaten at home.

Question 6

CAN I ORDER ON THE PHONE?

Accepted Answer

Yes, please call us on 01322 277 194  Monday-Friday, 9am to 2pm and we will process your order for you.

Question 7

WHERE DO YOU DELIVER TO?

Accepted Answer

We currently deliver within England, Wales and Scotland (including just north of Edinburgh) which is our current Delivery Zone. We can confirm delivery within 24 - 48 hours of your order. If we are unable to deliver within that time you will be contacted immediately to confirm a delivery time that suits you.

Question 8

DO I NEED TO BE HOME FOR A DELIVERY?

Accepted Answer

No, there is no need to be home for a delivery.  If you are at work or need to pop-out we will leave your parcel in a safe place, like a bin cupboard (NOT IN A BIN), a porch or with a neighbour.  You can leave a delivery note at the point of order.

Question 9

DO YOU DELIVER TO IRELAND?

Accepted Answer

No, at present, we do not deliver to Ireland, Scottish Highlands, Isle Of Man, Isles of Scilly, Isle of Wight, Chanel Islands and North of Falkirk as we can't guarantee delivery within our 24 - 48 hour deadline. We also refrain from delivering to overseas destinations as refrigerated transport is required.

Question 10

CAN I CHOOSE A DELIVERY DAY?

Accepted Answer

Yes, at the moment we deliver on Tuesday, Wednesday, Thursday and Friday.  You can specify a delivery day by leaving a delivery note at the point of order or you can email us at info@seafoodsensations.co.uk(mailto:info@seafoodsensations.co.uk)

Saturday delivery may also be available but at an extra cost.

FAQ's

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